Direct Shipping – FAQ

January 6, 2021

FREQUENTLY ASKED QUESTIONS on DIRECT SHIPPING

-For our USA customers-

We are licensed to ship to

Minnesota, Florida, Michigan, Illinois, & D.C.

Available products will be added to our direct shipping shop page, as they are made. PLEASE NOTE: Some of these meads & ciders will be small batch limited production runs (that means LIMITED inventory), so if you see something that you like, grab a few…

We will be adding MORE states for direct shipping SOON!




Frequently Asked Questions

HOW DO I ORDER?

We are glad you asked. Check out our shop page – shop.bnektar.com. Click on “Create Account”, enter all your information and follow the prompts! Make sure you choose whether or not you want to be subscribed to our emails. We will be sending out information on states that are added, bottle & can releases and MORE!

Create a password and click “continue”! BAM! Your account has been created and you can start ordering!!

Credit Card info is last to fill out! We have easy, smart, and secure online checkout with your credit card. We accept Visa, Mastercard, Discover, and American Express.

At this time gift certificates are only available to use in the Taproom.

WHATDYA GOT FOR ME?

We have a wide variety of mead & cider AND don’t forget the MERCH! Our plan is to work on more rare limited batches for you! Follow the prompts when you are ready to check out – double-check your credit card info, your billing & shipping addresses, and your order!

WHAT IF I NEED TO MODIFY MY ORDER?

Just shoot us an email at websales@bnektar.com. If your order has not been fulfilled yet we can update the shipping address and/or other information needed. Orders are typically fulfilled between 2-4 days.

CAN I PICK UP MY ORDER AT THE TAPROOM?

Absolutely! You can pick it up OR have it shipped! When you are setting up your shipping information you can select “I prefer to pick up my order” and BOOM, your order will be available to pick up at the taproom. Make sure to check our hours before you plan to come to the taproom. You can find more details on the Taproom hours here.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Orders typically leave our facility in Ferndale, MI within 2-4 days once we receive your order. Once your order has left the HQ, shipping will take: East Coast: Approximately 3-5 business days Mid-West: 4-6 business days West Coast: 7-8 business days You will receive your tracking information when it ships. We ship all boxes to local carriers in your region.

HOW DOES DELIVERY WORK?

An adult 21+ MUST be present to sign for the package. We highly recommend that you have you order delivered to a commercial address to reduce missed delivery attempts! Our carries typically deliver during business hours Monday-Friday.

THE DELIVERY WAS MISSED! WHAT SHOULD I DO?

Most carriers attempt delivery 3 times. To contact your carrier, their information is listed on your tracking link provided by us in your email. If your local carrier has informed you that your package has been “Returned to Sender” or “RTS”, it is likely that it actually HAS NOT been sent back to us, but stored at the local carrier’s main shipping hub. Please contact websales@bnektar.com for any additional information that you may need.

MY ORDER ARRIVED DAMAGED! WHAT SHOULD I DO?

We will replace or refund you for any bottle/can that is physically damaged in transit or the product is substantially flawed due to quality control at B. Nektar. You must notify us of damage due to shipping within 15 days of receipt of your order. We do not accept returns of alcoholic beverages unless the product is flawed. We are also unable to accept the return of alcohol that was damaged due to adverse weather conditions during shipment, or alcohol that is ordered in error. Once the alcohol  is returned we will refund your credit card account for the cost of the alcohol  less shipping and handling. If the original shipment was physically damaged or flawed you will receive a full refund, including shipping and handling charges.

Please understand, that due to the limited availability of some products, additional bottles/cans may not be available to replace ones that were damaged/flawed. B. Nektar may choose, at its own discretion, to refund you instead of replacing the product(s).

MY ORDER IS LOST! WHAT SHOULD I DO?

Contact us at websales@bnektar.com and we will work with the local carrier to figure out what happened! In the unfortunate cade that the package is considered missing we will send you a new order or refund in full.

WHY DON’T YOU SHIP TO MY STATE?

Shipping alcohol is tricky and each state has it’s own laws regarding out of state shipping of alcohol. We wish we could ship to every state and will always be working to do so!

I WANT TO CANCEL MY ORDER. CAN I?

If you have made a mistake on your order, please contact us immediately at websales@bnektar.com and we will work with you to correct the mistake. As long as your order hasn’t shipped yet, there is usually something we can do to help.

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